Returns & Exchanges

Returns and exchanges, made easy

Not quite the right fit? No problem. You have 30 days to return or exchange, your return pickup is covered, and our local team looks after it from start to finish.

Start a return or exchange See how it works

Easy 30-day returnsFrom date of dispatch

Easy returnsReturn pickup covered, no extra cost

Easy exchangesEqual or lesser value

Local supportHere to help by phone or email

How a return works

Three simple steps, and our team is with you the whole way.

Start in the portal

Open our returns portal, enter your order number and email, and choose the items you would like to send back or exchange.

Repackage your order

Place your shoes in their original packaging, then inside a shipping carton or satchel ready to send.

We arrange collection

Submit your request and our team will be in touch with your return label. Our warehouse coordinates pickup, and refunds are processed within 5 working days of us receiving your parcel.

Please start every return in the portal before sending anything back, so we can track your parcel and process your refund or exchange without delay.

Start a return or exchange

Finding your perfect fit, made easy

Comfort is personal, and sometimes the first pair is not quite the one. Swap a size, try a different style, or send it back, all without the usual hassle, so you can keep looking for the pair you will not want to take off.

Start an exchange

The details

Everything you need to know, in plain language.

What can be returned

Within 30 days of your order being dispatched from our warehouse
Unworn, in fully resalable condition and original packaging
Return pickup covered and arranged by our Singapore team
A valid receipt or order confirmation is required

What cannot be returned

Items not in a resalable condition
Gift cards
Items purchased from other retailers, we can only accept orders placed directly on our Singapore website

Faulty or incorrect items

If your item is faulty or incorrect, contact us by phone or email and we will arrange the appropriate steps to resolve it.

Refund process

Approved refunds are credited to your original payment method
Returns are typically processed within 5 working days of us receiving your parcel
Processing times may vary during promotional periods

Exchanges

Exchanges are accepted for items of equal or lesser value
Contact our customer service team to arrange your exchange

Shipping & collection

Original delivery charges are not refunded
Once you have repackaged your item, our warehouse manager coordinates pickup of your return parcel

Where we accept returns

Returns are accepted within Singapore
Orders from our Australia, New Zealand, or USA stores return to those markets

Rewards points

Rewards points earned on a purchase are adjusted when an order is refunded, unless the item is returned as faulty, in which case your points stay with you.

Common questions

How do I start a return?

Start your return in our returns portal with your order number and email. Repackage your shoes in their original box inside a shipping carton or satchel, and our team will send you a return label and coordinate pickup.

How long do refunds take?

Returns are typically processed within 5 working days of us receiving your parcel. Approved refunds go back to your original payment method, and timing can vary during promotional periods.

Can I exchange for a different size?

Exchanges are accepted for items of equal or lesser value. Contact our customer service team and we will help arrange it.

Do I have to pay for return shipping?

Original delivery charges are not refunded. Once you have repackaged your item, our warehouse coordinates pickup of your return parcel.

Can I return an item bought from another retailer?

We can only process returns for orders placed directly on our Singapore website. For items bought elsewhere, please contact the original retailer.

Ready when you are

Start your return or exchange online in under two minutes.