Privacy policy

Last updated: April 1, 2026

Comfort Co Shoes Singapore operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Comfort Co Shoes Singapore is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, and other payment details.

  • Account information including your username, password, security questions, and settings.

  • Transaction information including items viewed, cart activity, and past purchases or returns.

  • Communications with us such as customer support inquiries.

  • Device and Usage information including IP address, browser type, and interaction data.

Personal Information Sources

We collect information directly from you (account creation, purchases), automatically through your interaction with the Services (cookies), and from our service providers and partners.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to perform our contract with you, process payments, and fulfill orders. To ensure successful delivery of your purchases, we provide your name, shipping address, email address, and phone number to our third-party delivery carriers. These carriers may use your contact details to provide delivery notifications, coordinate drop-off timing, or facilitate redirection to collection points if a delivery attempt is unsuccessful.

  • Marketing and Advertising. We use your information for promotional purposes, such as sending updates via email or SMS.

  • Security and Fraud Prevention. To authenticate accounts and ensure a secure shopping environment.

  • Communicating with You. To provide customer support and respond to your queries.

  • Legal Reasons. To comply with applicable laws (such as the PDPA in Singapore) or respond to legal processes.

How We Disclose Personal Information

We may disclose your personal information:

  • With Shopify and service providers who assist with IT, payments, fulfillment, and shipping.

  • With business partners for marketing and advertising purposes.

  • When you direct or consent to us sharing information with third parties.

  • With our affiliates or in connection with a business merger or sale.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit will be shared with Shopify to provide and improve the Services. Shopify may process this data in countries outside of Singapore. For more details, see the Shopify Consumer Privacy Policy.

Third Party Websites and Links

We are not responsible for the privacy practices of third-party sites linked through our Services. We encourage you to read their specific policies.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Security and Retention of Your Information

While we take reasonable measures to protect your data, no system is perfectly secure. We retain your information for as long as necessary to maintain your account, provide Services, or comply with legal and regulatory obligations.

Your Rights and Choices

In accordance with the Singapore Personal Data Protection Act (PDPA) and other applicable laws, you may have the following rights:

  • Right to Access the personal data we hold about you.

  • Right to Correct inaccurate or incomplete data.

  • Right to Withdraw Consent for the collection, use, or disclosure of your data.

  • Opt-out of Marketing via the unsubscribe link in our communications.

To exercise these rights, please contact us using the details provided below.

Complaints

If you have concerns regarding our handling of your personal data, please contact us. You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore.

International Transfers

Your personal information may be transferred to and processed in countries other than Singapore (including where our Shopify servers and affiliates are located). We ensure that any overseas recipients are legally bound to provide a standard of protection to the personal data that is comparable to the protection under the PDPA.

Changes to This Privacy Policy

We may update this policy periodically. We will update the "Last updated" date at the top of this page to reflect any changes.

Contact

If you have questions about our privacy practices or wish to reach our Data Protection Officer, please call or email us at info@comfortcoshoes.com.sg or contact us at: 48 Toh Guan Road East, #05 103, Singapore, 608586, SG