Refund policy
Returns & Exchanges
At The Comfort Co Singapore, we want you to love your purchase! If you're not completely satisfied, we’re happy to help with returns and exchanges. Please read our policy below for full details.
1. Return Eligibility
- Timeframe: Items may be returned or exchanged for any reason within 30 days from the date your order is dispatched.
- Condition: Items must be in fully resalable condition, unworn, and in original packaging.
- One Return per Order: Only one return or exchange is allowed per order number.
- Proof of Purchase: A valid receipt or order confirmation is required.
- Shipping Charges: Original shipping charges are not refundable.
2. Non-Returnable Items
- Items not in a resalable condition.
- Items purchased from other retailers (we can only process returns for orders made directly through our Singapore website).
3. How to Return an Item
To initiate a return or exchange:
- Start your return or exchange in our Singapore returns portal using your order number and email. Repackage the shoes in their original box inside a carton or satchel. Our team will send your return label and arrange pickup.
- Returns are typically processed within 3-5 working days from the time we receive your parcel.
4. Faulty or Incorrect Items
If your item is faulty or incorrect, please contact us by phone or email. We will arrange the appropriate steps to resolve the issue.
5. Refund Process
- Refund Method: Approved refunds will be credited to your original payment method.
- Processing Time: We aim to process returns as quickly as possible. Please note that processing times may vary during promotional periods.
6. Exchanges
- Eligibility: Exchanges are accepted only for items of equal or lesser value.
- Please contact customer service to organise your exchange.
7. Returns for Purchases via Other Retailers
We are unable to process returns or exchanges for products not purchased directly from The Comfort Co Singapore. Please contact the original retailer.
8. Shipping & Collection
- Original delivery charges are not refunded.
- Our warehouse manager will coordinate pickup of your return parcel once you've repackaged your item.
9. Extended Holiday Return Policy
During peak holiday periods (e.g., Christmas, New Year, major sales), extended return windows may apply. Please refer to the product page or contact us for further information.
10. Rewards Points
Rewards Points will not be returned when processing refunds, unless the item has been returned under faulty circumstances.
11. Contact Information
For return or exchange assistance, please reach out to:
We’re here to help make your shopping experience easy and enjoyable!